You can request the cancellation and refund of an order for any reason at any time prior to the order being packaged for delivery. Unfortunately, once the order is packaged, it cannot be cancelled and will be considered a return.
Due to these time constraints, it is recommended to make any cancellation enquiries over the phone on +61 491 626 016 during business hours, as we cannot guarantee that any other form of communication will be received prior to the order being packaged.
To minimise possible spread via our organisation, we have implemented cleaning, distancing and safety measures to help protect both customers and staff.
SHIPPING & DELIVERIES
While we package and ship your Fuel Doctor every day, all shipping and postage services are still seeing reductions in staff and an increased demand for delivery due to Covid-19. All of our shipping partners are still delivering, however the delivery delays we've all experienced are still continuing to some extent. Please use your tracking number and link found on your order information and in your order emails. Should you feel the delay in your delivery is excessive, please contact us.
We apologise for any inconvenience that this may cause, and thank everyone for their support and patience during this time.