You can request the cancellation and refund of an order for any reason at any time prior to the order being packaged for delivery. Unfortunately, once the order is packaged, it cannot be cancelled and will be considered a return.

Due to these time constraints, it is recommended to make any cancellation enquiries over the phone on +61 491 626 016 during business hours, as we cannot guarantee that any other form of communication will be received prior to the order being packaged.

Please see our terms and conditions for further details.