Consumer Guarantees and Your Rights Under the Australian Consumer Law Under the Australian Consumer Law, you have guaranteed legal rights for goods and services you purchase. These are called consumer guarantees. All goods sold in Australia come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement [...]
If any items in your order arrive damaged or are faulty, please fill in our returns request form with all relevant details of the order, delivery issue, and any photographic evidence you can provide. Do not return the items without prior approval as any such returns will not be accepted. Please see our terms [...]
You can request the cancellation and refund of an order for any reason at any time prior to the order being packaged for delivery. Unfortunately, once the order is packaged, it cannot be cancelled and will be considered a return. Due to these time constraints, it is recommended to make any cancellation enquiries over [...]
When refunds are approved, they will be processed as soon as possible and via the payment method used to complete your order, if that method is still available to us. If that method is no longer available, alternative arrangements will be made. Please see our terms and conditions for further details. [...]
Please choose carefully as returns where you have changed your mind, made a wrong selection, requested order cancellation after the order has been packaged or shipped, or simply found the goods cheaper elsewhere, are only provided at our sole discretion and will be subject to a 20% restocking fee. This fee will be calculated [...]