Consumer Guarantees and Your Rights Under the Australian Consumer Law
Under the Australian Consumer Law, you have guaranteed legal rights for goods and services you purchase. These are called consumer guarantees. All goods sold in Australia come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
There are nine consumer guarantees that apply to goods you purchase:
Express warranties will be honoured
Fit for a particular purpose
Match the sample or demonstration model
Title to the goods
Undisturbed possession of the goods
No undisclosed securities on the goods
Spare parts and repair facilities will be available for a reasonable time after purchase
Consumer guarantees cannot be excluded and are in addition to any extended warranty you purchase or any voluntary warranty (warranty against defects) you are given. However there may be circumstances where you are not entitled to a remedy. Please read our terms and conditions and for further information about the Australian Consumer Law and consumer guarantees, visit www.consumerlaw.gov.au.
To minimise possible spread via our organisation, we have implemented cleaning, distancing and safety measures to help protect both customers and staff.
SHIPPING & DELIVERIES
While we package and ship your Fuel Doctor every day, all shipping and postage services are still seeing reductions in staff and an increased demand for delivery due to Covid-19. All of our shipping partners are still delivering, however the delivery delays we've all experienced are still continuing to some extent. Please use your tracking number and link found on your order information and in your order emails. Should you feel the delay in your delivery is excessive, please contact us.
We apologise for any inconvenience that this may cause, and thank everyone for their support and patience during this time.